Incremento Productividad en el área de Logística Externa y Delivery Services de la Empresa Urbano Express mediante la Metodología Lean Manufacturing

Ana Gabriela Salgado Heredia, Nelson Esteban Salgado Reyes

Producción científica: Capítulo del libro/informe/acta de congresoContribución de conferenciarevisión exhaustiva


This paper has as objective to use the methodology 'Lean Manufacturing', to increase the productivity in the area of External Logistics and Delivery Services of the company Urbano Express, it was considered for the analysis to two fundamental processes of the area: ('Clearing Banking' that it contemplates the banks, insurers and internal messaging of financial entities and the 'Domicile Service' that contemplates the food and medicine companies). With the lifting of the variables and the main factors that intervene in the processes, several tools were analyzed to generate an increase in productivity in the processes to be worked, in order to obtain an improvement in the profitability of the company and the area of research, the '5S' was implemented with the help of standardization and optimization in time and workload of the staff. We worked hand in hand with those responsible for each process and as a counterpart to the clients that intervene in this process, work areas were modified, the optimal time of each activity was determined with the use of a stopwatch, based on the obtained documentation generated the flow charts and diagrams of each process were carried out.

Título traducido de la contribuciónIncreased productivity in the area of external logistics and delivery services of the urban employment express through the methodology lean manufacturing
Idioma originalEspañol
Título de la publicación alojadaProceedings of CISTI 2019 - 14th Iberian Conference on Information Systems and Technologies
EditoresAlvaro Rocha, Isabel Pedrosa, Manuel Perez Cota, Ramiro Goncalves
EditorialIEEE Computer Society
ISBN (versión digital)9789899843493
EstadoPublicada - jun. 2019
Evento14th Iberian Conference on Information Systems and Technologies, CISTI 2019 - Coimbra, Portugal
Duración: 19 jun. 201922 jun. 2019

Serie de la publicación

NombreIberian Conference on Information Systems and Technologies, CISTI
ISSN (versión impresa)2166-0727
ISSN (versión digital)2166-0735


Conferencia14th Iberian Conference on Information Systems and Technologies, CISTI 2019

Nota bibliográfica

Publisher Copyright:
© 2019 AISTI.

Palabras clave

  • Lean Manufacturing
  • Productivity
  • Productivity Increase

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