Abstract
Introduction: Users of medical services to go to hospital they are confident that their health needs will be taken care of and ultimately the process is solved fully and effectively, it is therefore important to know the satisfaction with the services. Objective: Identify the level of satisfaction with the care of users treated in the emergency service. Methods: A descriptive cross-sectional study was conducted in the emergency circuit holistic health Augusto Egas of Santo Domingo de los Tsáchilas, Ecuador, during the first quarter of 2015, in a universe of 382 patients who applied a validate survey to obtain information, analysis of information, was performed using the SPSS system by making use of bivariate correlation Kendall, the results are expressed in percentage terms tables. Results: The nursing staff prevailed as the first contact with the user friendly service provided, quality and warmth expressed in 44 % of the sample, the female respondents prevailed in 66 %, 49 % felt that it was handled in the first thirty minutes of their arrival at the service, 75 % said they have received a satisfactory medical care and nursing. Conclusion: Patients who come to the emergency service receive satisfactory attention from health personnel.
| Translated title of the contribution | Patient satisfaction with medical care emergency |
|---|---|
| Original language | Spanish |
| Pages (from-to) | 335-342 |
| Number of pages | 8 |
| Journal | Revista Cubana de Enfermeria |
| Volume | 32 |
| Issue number | 3 |
| State | Published - 1 Jul 2016 |
Bibliographical note
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